Training Schedule

Training Schedule

Training Schedule

Elevate Business Briefings - May Series

Elevate Business Briefings - May Series

4th May 2017 - 18th May 2017

Issues Facing SMEs in 2017
ISME activity in 2017 & the implications of Brexit for SMEs, Neil McDonnell, ISME CEO
Q&A

Recognising & Dealing with Bullying and Harassment
The Do’s and Don’ts of Managing Bullying and Harassment in the Workplace. Mason Hayes & Curran
Q&A

I Did It My Way – SME Presentation
A local SME tells their story.
Q&A

4th May. Crowne Plaza, Dundalk. 6.30pm – 8pm
9th May. Clarion Hotel. Sligo. 6.30pm – 8pm CANCELLED
11th May. Hotel Kilkenny, Kilkenny. 10am – 11.30am
11th May. Red Cow Moran Hotel, Dublin. 6.30pm – 8pm
18th May. The Strand Hotel, Limerick. 10am – 11.30am
18th May. Silversprings Hotel, Cork. 6.30pm – 8pm

Customer Service and Complaints Handling

Customer Service and Complaints Handling

9th May 2017

The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers. Participants will learn how to deal with customer complaints in a caring, assertive and professional manner without reacting inappropriately; resulting in satisfied and loyal customers.

Effective Email Marketing

Effective Email Marketing

10th May 2017

The aim of this Effective Email Marketing training course is to help you ensure that your email is opened and actioned. Strengthen relationships with existing customers and create relationships with new or potential customer.s

Getting Started on Twitter

Getting Started on Twitter

10th May 2017

Getting Started on Twitter Training Course is ideal if:
1. You are considering using Twitter
2. You are just beginning to use Twitter in your business

AIM

Get the skills, tools and knowledge to be able to identify if Twitter is right for your business. You will also learn how to use it effectively to increase your online profile and sales and know how to build an engaged and robust network.

Introduction to Excel

Introduction to Excel

11th May 2017

Develop a good working knowledge of Excel to include features such as basic functions and formulae, sorting and filtering data, formatting and printing spreadsheets.

Supervisory Skills

Supervisory Skills

16th May 2017

Improve company performance through better people management

SEO Bootcamp

SEO Bootcamp

23rd May 2017

Learn how to generate better quality website visitors and how to convert a higher percent. A practical hands-on workshop where participants will take away an action plan and an SEO audit completed on their site.
Did you know that Google changes their algorithm regularly and this will impact your search engine position?Learn the key steps to optimising your site including major changes that Google are making.Book this course today, it is your first step to:

  • getting a better search engine ranking
  • generating higher quality web traffic
  • converting more website sales and leads
  • being able to communicate more effectively with your technical / SEO team

This is a practical course where you will leave with a detailed action plan which will identify what you have complete and what needs to be actioned by you and/or your marketing team.SEO is evolvingĀ all the time and it is important that you understand the 5 core elements of a SEO strategy before taking the plunge.

Customer Focused Selling

Customer Focused Selling

24th May 2017

This Customer Focused Selling Training Course helps you use customer needs as the basis for sales dialogue.

Handling Inbound Sales Calls

Handling Inbound Sales Calls

25th May 2017

Impress customers, capture their attention & handle telephone sales enquiries with confidence

Advanced Excel

Advanced Excel

25th May 2017

Learn how to create complex models involving multiple linked spreadsheets and files, analysing data using what ifs and scenarios, validating and auditing data and automating commonly used features with macros.

Practical Project Management

Practical Project Management

31st May 2017 - 14th June 2017

In this two day Practical Project Management Training Course learn how to apply best practice tools and techniques to your own projects

Successful Business Writing and Email Etiquette

Successful Business Writing and Email Etiquette

9th June 2017

Learn the essential skills of writing so that you communicate in a professional and competent manner with customers.

Training Courses  >