25th January 2018
Develop cost effective strategies to generate sales by designing results driven and targeted sales campaigns.
1st February 2018
Become more effective in your ability to influence and communicate with customers by using the telephone to grow sales. Participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.
22nd February 2018
The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers. Participants will learn how to deal with customer complaints in a caring, assertive and professional manner without reacting inappropriately; resulting in satisfied and loyal customers.
27th February 2018 - 28th February 2018
In this Practical Project Management Training Course you will learn how to apply best practice tools and techniques to your own projects.
1st March 2018
Works on the 5 key considerations when creating a digital marketing strategy:
Analysis of current situation, objectives, strategy and tactics, planning and measurement.
Participants will have an opportunity during this workshop to start creating their strategy/ plan which can be finalized after the workshop.