1st November 2017
Learn how to create complex models involving multiple linked sheets and files; analyse data using what-ifs and scenarios; validate and audit data and generate reports using Pivot Tables.
7th November 2017
Become more effective in your ability to influence and communicate with customers by using the telephone to grow sales. Participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.
9th November 2017
This Customer Focused Selling training course helps you use customer needs as the basis for sales dialogue.
15th November 2017
The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers. Participants will learn how to deal with customer complaints in a caring, assertive and professional manner without reacting inappropriately; resulting in satisfied and loyal customers.
16th November 2017
Use Facebook effectively in your business. This workshop is ideal for businesses starting out on Facebook and that want to utilise it to build a strong loyal network with existing and potential customers.
21st November 2017
Learn how to create complex models involving multiple linked spreadsheets and files, analysing data using what ifs and scenarios, validating and auditing data and automating commonly used features with macros.
28th November 2017
Impress customers, capture their attention & handle telephone sales enquiries with confidence
29th November 2017
This Advanced Facebook for Business Training Course will help you use Facebook effectively in your business.This workshop is ideal for businesses that have a Facebook business page and want to improve the engagement level and need help defining their Facebook strategy and implementing it.
30th November 2017 - 6th December 2017
In this Practical Project Management Training Course you will learn how to apply best practice tools and techniques to your own projects.