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Supervisory Skills

Supervisory Skills

5th September 2017

Improve company performance through better people management

Getting Started on Twitter

Getting Started on Twitter

7th September 2017

Get the skills, tools and knowledge to be able to identify if Twitter is right for your business. You will also learn how to use it effectively to increase your online profile and sales and know how to build an engaged and robust network.

Cold Calling for Telesales

Cold Calling for Telesales

14th September 2017

Become more effective in your ability to influence and communicate with customers by using the telephone to grow sales. Participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.

Customer Service and Complaints Handling

Customer Service and Complaints Handling

21st September 2017

The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers.  Participants will learn how to deal with customer complaints in a caring, assertive and professional manner without reacting inappropriately; resulting in satisfied and loyal customers.