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Cold Calling & Appointment Making

Cold Calling & Appointment Making

31st May 2018

Become more effective in your ability to influence and communicate with customers by using the telephone to grow sales. Participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.

Customer Service and Complaints Handling

Customer Service and Complaints Handling

11th June 2018

The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers.  Participants will learn how to deal with customer complaints in a caring, assertive and professional manner without reacting inappropriately; resulting in satisfied and loyal customers.

Time Management

Time Management

13th June 2018

This programme is designed to help Owner/ Managers to better manage themselves and their use of time more effectively. Time Management is directly linked to self-management and these concepts will be examined in detail.

This interactive workshop is designed to help identify opportunities for time-management improvement and illustrate how better management of time can help us optimise our performance and deliver a range of positive benefits.

Participants will examine strategies for evaluating priorities, remaining focused and managing both their and their clients’ expectations. Through engaging and thought-provoking exercises participants will explore ways to organise, prioritise and manage competing priorities and make informed decisions about work/ life management; all with a view to finding a healthy work/life balance.