4th May 2017 - 18th May 2017
Issues Facing SMEs in 2017
ISME activity in 2017 & the implications of Brexit for SMEs, Neil McDonnell, ISME CEO
Recognising & Dealing with Bullying and Harassment
The Do’s and Don’ts of Managing Bullying and Harassment in the Workplace. Mason, Hayes and Curran
I Did It My Way – SME Presentation
A local SME tells their story.
4th May. Crowne Plaza, Dundalk. 6.30pm – 8pm
9th May. Clarion Hotel. Sligo. 6.30pm – 8pm
11th May. Hotel Kilkenny, Kilkenny. 10am – 11.30am
11th May. Red Cow Moran Hotel, Dublin. 6.30pm – 8pm
18th May. The Strand Hotel, Limerick. 10am – 11.30am
18th May. Silversprings Hotel, Cork. 6.30pm – 8pm
9th May 2017
The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers. Participants will learn how to deal with customer complaints in a caring, assertive and professional manner without reacting inappropriately; resulting in satisfied and loyal customers.
10th May 2017
The aim of this Effective Email Marketing training course is to help you ensure that your email is opened and actioned. Strengthen relationships with existing customers and create relationships with new or potential customer.s
10th May 2017
Getting Started on Twitter Training Course is ideal if:
1. You are considering using Twitter
2. You are just beginning to use Twitter in your business
Get the skills, tools and knowledge to be able to identify if Twitter is right for your business. You will also learn how to use it effectively to increase your online profile and sales and know how to build an engaged and robust network.
11th May 2017
Develop a good working knowledge of Excel to include features such as basic functions and formulae, sorting and filtering data, formatting and printing spreadsheets.
17th May 2017
Learn how to create complex models involving multiple linked sheets and files; analyse data using what-ifs and scenarios; validate and audit data and generate reports using Pivot Tables.
23rd May 2017
Learn how to generate better quality website visitors and how to convert a higher percent. A practical hands-on workshop where participants will take away an action plan and an SEO audit completed on their site.
Did you know that Google changes their algorithm regularly and this will impact your search engine position?Learn the key steps to optimising your site including major changes that Google are making.Book this course today, it is your first step to:
- getting a better search engine ranking
- generating higher quality web traffic
- converting more website sales and leads
- being able to communicate more effectively with your technical / SEO team
This is a practical course where you will leave with a detailed action plan which will identify what you have complete and what needs to be actioned by you and/or your marketing team.SEO is evolving all the time and it is important that you understand the 5 core elements of a SEO strategy before taking the plunge.
24th May 2017
This Customer Focused Selling Training Course helps you use customer needs as the basis for sales dialogue.
25th May 2017
Impress customers, capture their attention & handle telephone sales enquiries with confidence
25th May 2017
Learn how to create complex models involving multiple linked spreadsheets and files, analysing data using what ifs and scenarios, validating and auditing data and automating commonly used features with macros.
31st May 2017 - 14th June 2017
In this two day Practical Project Management Training Course learn how to apply best practice tools and techniques to your own projects