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Sales Planning and Lead Generation

Sales Planning and Lead Generation

2nd May 2018

Develop cost effective strategies to generate sales by designing results driven and targeted sales campaigns.

Practical Project Management

Practical Project Management

2nd May 2018 - 3rd May 2018

In this Practical Project Management Training Course you will learn how to apply best practice tools and techniques to your own projects.

Handling Inbound Sales Calls

Handling Inbound Sales Calls

3rd May 2018

Impress customers, capture their attention & handle telephone sales enquiries with confidence

Successful Business Writing and Email Etiquette

Successful Business Writing and Email Etiquette

9th May 2018

Learn the essential skills of writing so that you communicate in a professional and competent manner with customers.

Recruitment Skills for SMEs

Recruitment Skills for SMEs

16th May 2018

The aim of this course is to ensure you recruit the right people for your company. Gain the skills and knowledge required to effectively define the role and competences required for your company, source candidates and conduct the interview process.

Cold Calling & Appointment Making

Cold Calling & Appointment Making

31st May 2018

Become more effective in your ability to influence and communicate with customers by using the telephone to grow sales. Participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.

Customer Service and Complaints Handling

Customer Service and Complaints Handling

11th June 2018

The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers.  Participants will learn how to deal with customer complaints in a caring, assertive and professional manner without reacting inappropriately; resulting in satisfied and loyal customers.