Karen Sommerville of Call Focus specialises in communications, sales and customer relations skills training. With over 25 years’ experience in various sales and marketing roles, Karen has worked across a number of different industry sectors in direct and distribution sales. She has over 16 years direct experience having worked in the outsourced contact centre industry, as well as the IT, Telecoms and direct marketing industry. As a trainer, her delivery style is very energetic, practical, and interactive; with all exercises and discussions focused around participant’s real life situations and business needs. As a result, Karen regularly achieves satisfaction ratings exceeding 85% on many of her training programmes.
- Customer Service and Complaints Handling
- Sales Planning & Lead Generation
- Cold Calling & Appointment Making
- Handling in-bound Sales Calls
- Consumer Law Ready
- Business Writing & Email Etiquette
Aidan McCormack, e-Motive:
A highly accomplished business professional and owner, with an exceptional level of expertise in business development, education, training, coaching, mentoring and consultancy. Specialising in Coaching, Consultative Selling, Management, and Project Management. Former President of The Association of Dental Dealers in Europe. Known as an exceptional communicator with excellent people skills.
Aidan trains on the following courses:
- Practical Project Management
- Customer Focused Selling
Margaret Dorgan – Communication Skills and Time Management
Margaret is a Communications Consultant with over eighteen years’ experience in the Communications area and is one of Optimum Limited’s subject matter experts in Communications and Personal Development areas. Her areas of expertise include; Time & Mind Management, Communications, Crisis Management, Motivating Individuals and Groups, Coaching, Mediation and Facilitation. She has the natural ability to establish and grow relationships with learners and motivate and drive a class to success.
Margaret trains on the following courses:
- Effective Communication Skills for SMEs
- Time Management for Busy SMEs
- Supervisory Skills for SME Managers / Team Leaders
Jane Murphy – Employment Law for SMEs
Jane is a practising barrister, specialising in employment law, criminal law and family law. She has provided representation to clients in the Workplace Relations Commission and in disciplinary hearings. She has previously worked as a project manager in the Law Reform Commission and as senior judicial researcher in the Courts Service. Jane holds a Bachelor of Laws in Law and European Studies (University of Limerick, 2008) and a Master of Laws (University College Cork, 2009). She has also completed the Advanced Diploma in Applied Employment Law (King’s Inns, 2018). She is a member of the Employment Bar Association and a regular contributor to the Employment Law Reports.
Jane trains on the following course:
- Employment Law for SMEs
Damien O’Brien, SME Matters: Transform Your Business. Developing You, Developing Your Business
Damien has successfully delivered these 2 longer running programmes for SME owners, managers and employees since 2007. He is an expert in developing strategies and transforming businesses and has worked with PLATO, SOLAS, Skillnet Ireland and ISME funded programmes. He has worked across numerous business sectors including software development, healthcare, engineering, insurance, banking, printing and food.
Damien trains on the following course:
- Develop Yourself, Develop Your Business
- Transform Your Business
Griffith College, Dublin:
Griffith College is Ireland’s largest independent 3rd level institution with locations in Dublin, Cork and Limerick. Established over 40 years ago, Griffith College enjoys national and a growing international reputation for student success. The College has gained an enviable, award winning reputation for providing students with first class lectures and excellent study material.
- Sales & Marketing Certificate for SMEs
Peter Turley, SalesTalk:
Peter is a leading sales speaker and trainer with over 30 years of sales and executive experience. His multiple award winning track record is testament to his real-world knowledge and expertise. Peter currently runs a two part sales programme with the ISME Skillnet for experienced sales people to take their game to a new level.
Peter trains on the following course:
- Sales Innovation: Steps to Success Part I and II
Helen Hourican, H-Training:
Helen founded H-TRAINING in 1989. Since then, Helen and her team provide a range of HR and Learning & Development solutions to private and public sector organisations on a local and national basis. Helen has worked with civil & public sector organisations as well as multi-nationals and SMEs’ throughout the country, providing organisational, leadership & management development solutions as well as LLM certification to masters level.
Helen trains on the following courses:
- Recruitment Skills for SMEs
- Staff Retention
OLAS Software Training:
OLAS has delivered a number of training events for ISME Skillnet. Experts in all the Microsoft suite of products, they provide trainees with low or high based skill levels with further in-depth knowledge of office based technical applications.
- Microsoft Office Training
Optimum was created in 1990 to provide professional Training and Business Services support to companies and individuals aiming to achieve their ultimate success in business. Their training programmes are designed to increase proficiency and competency in personal and business development skills. Their ethos is about combining a tailored, flexible approach with ‘real life’ business knowledge offering hands-on tools for immediate implementation. Optimum have recently assisted with the delivery of the ISME Skillnet Essential Management Skills training programme to Hickey’s Pharmacies.
- Essential Management Skills
- Management Development Programmes
Leon Atkins, Obséy International Ltd
Léon is a solicitor, and a risk and compliance professional, having spent more than fifteen years’ operating at senior and executive level in multi-national organisations in a variety of sectors, latterly as Chief Compliance Officer at UDG Healthcare plc. He now leads Obséy, a Dublin based risk and compliance consulting business, which includes a specialist data governance practice. Léon has real-world experience of advising on data protection and managing privacy and compliance programmes, going back as far as the implementation of the original data protection directive in 1996. He is a regular speaker and commentator on data protection, including at the GDPR Summit in London.
Leon trains on the following course:
- GDPR Essentials for SMEs
- Succession Planning
- Governance, Risk & Compliance
David Waldron is a Senior Business Consultant with a background in IT and various other roles in the ICT Industry. He is currently A Director of Cloud Solutions for Radius Technologies and has a vast amount of experience built up over the last 16 years with SME’s and IT. David is a Certified Data Protection Practitioner by the Irish Computer Society (ICS). He has spoken at various events including the most recent GDPR Summit in Croke Park, on the practical IT and Security steps business owners should put in place for both Security and Compliance reasons.
David trains on the following courses:
- Cyber Threats to SMEs
- Best Practice Strategies for Cyber Threat Protection
- GDPR Essentials for SMEs
DCM Learning is one of Ireland’s leading corporate training providers. They offer over 300 short training courses in Project Management, Lean, Management, Agile, Digital Selling, as well as soft skills training courses in Public Speaking and Time Management.
- Finance for non-Finance Professionals
- Business Writing Skills
- Digital Selling for SMEs
- Lean Six Sigma Green Belt Programme – Certified
- Staff Retention Best Practices
CG Business Consulting:
CGBC provide the ISME Skillnet with ISO training and GDPR integration to an SME’s QMS. They specialise in Quality Management, Sustainability, Energy, Information Security and safety for the food and health sectors.
- ISO 9001/ ISO 14001/ISO 45001 Understanding the Key Changes Organisations Need To Implement To Obtain Certification to the New Standards
- How to integrate GDPR into your ISO QMS