Customer Service and Complaints Handling

Customer Service and Complaints Handling
Customer Service and Complaints Handling

Customer Service and Complaints Handling

15th November 2017

The aim of this workshop is to help staff develop a greater understanding of the importance of communicating effectively with customers over the telephone, especially when dealing with irate customers.  Participants will learn how to deal with customer complaints in a caring, assertive and professional manner without reacting inappropriately; resulting in satisfied and loyal customers.

 

 

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