Certified Management Development Programmes

Advance Business Programme

Essential Management Skills

SME Sales and Marketing Management

Certificate in SME Management

To book any of the courses contact Liz at:

liz@isme.ie

fax to 01 6612157

or

post to ISME, 17 Kildare Street, Dublin 2

Pictured at the first graduation of ISME members in the Certificate of SME Management, delivered by Griffith College, are Paul Kearns, Fleetwash, Geraldine McGing, Programme Director, Griffith College Dublin, Hedda Kaphengst, Klawitter Theatre Group, Liz Carroll, Training and Development Manager, ISME, Liz Harte, Harte Designs.













Pictured at Griffith College Dublin are (L to R): Tomas MacEochagain, Director of Academic Affairs, GCD, Adam Fairman King, Alphatech, Ian Buckley, Greenday, David Roberts, AIB, Frank McNabb, McNabb Associates, Liam Tedford, Alfa Security, Mary O'Reilly, Armstrong Timber Engineering Ltd, Liz Carroll, Training and Development Manager, ISME, Louise Quinlan, TQ Paper. AIB have provided sponsorship for the Advance Business Programme.

ADVANCE BUSINESS PROGRAMME

“Over the past few years we paid out a large proportion of our budget on various consultants. Within one module of the course the information that we gained was more valuable than all the consultants advice combined. I would highly recommend The Advanced Business Programme to anyone serious in being successful in business.”
Paul Kearns, Fleetwash, Dublin

A 10 day management development programme for owner-managers of SMEs.

AIM
The aim of this programme is to help owner-managers in SMEs, who are past the start-up phase, face the internal and external challenges that need to be overcome to enable them to continue to compete locally and internationally.

WHO SHOULD ATTEND?
This course is for owner-managers who have a number of years experience running their own business and now want to improve the way they do business, whether it is to make better use of finance, have a more strategic focus, better people management, etc.

CERTIFICATION
Participants who successfully complete the company improvement project and related report and presentation will be eligible for certification to achieve a Special Purpose Award at HETAC Level 7.

FEE: Full Cost: €4100. This programme has ISME Skillnet funding and is sponsored by AIB so you pay : €1490(ISME Members), €1990 (non members)
If you are in receipt of Job Seekers Allowance, Job Seekers Benefit or have registered as unemployed with the Revenue, you are eligible for a free place on this course. Free places are limited and places will be offered on a first come first served basis.

Dates for 2012 to be confirmed shortly.

For further information on the Advance Business Programme contact ISME Training at liz@isme.ie or 01 6622755

ESSENTIAL MANAGEMENT SKILLS

“The course has given us clear direction for the future and has highlighted the areas of our business that we need to focus our attention on.“
Denise Doherty, Brennan’s Pharmacy, Donegal

Develop YOUR staff to improve YOUR bottom line.
This course gives YOUR managers the essential skills to do a better job.

After this course, participants will:

• Be better managers, with an improved aptitude for business
• Be more effective communicators in all business situations
• Have a more proactive, skilled approach to doing business
• Have additional skills in finance, people and profit management

WHO SHOULD ATTEND?
Every SME manager, yet to receive management training, who wishes to enhance their management and people strategies and to create better business results.

CERTIFICATION
Participants who successfully complete the company improvement project and related report and presentation are eligible for certification to achieve FETAC Level 6 Component Certificates in Business Management and in Communications.

FEE: Full Cost: €3980. This programme has ISME Skillnet funding: ISME Member Fee: €1490 Non Members: €1990
If you are in receip of Job Seekers Allowance or Job Seekers Benefit you are eligible for a free place on the course. There is a maximum number of free places available and places will be offered on a first come first served basis.

2012 DATES:
2012 dates to be confirmed shortly.
For further information on Essential Management Skills please contact ISME Training at liz@isme.ie or 01 6622755.

SME Sales and Marketing Management

"Before this course I had little knowledge on sales and marketing. Since taking this course I am running the Marketing section in my company and it has worked wonders for new business on the internet and also using all the tools I have learned during the course to launch a new product. It has opened my eyes to what our company was lacking and has giving me the expertise to drive it in the right direction. I would recommend this course to anyone who is starting up a new company or needs to refresh an existing company."
Liam Tully, Technical Sales, Telcom. www.telcom.ie

This programme is targeted at those in SMEs who have responsibilty for Sales and Marketing but who have limited formal training in the field.
Learn how to develop a sales and marketing strategy and develop a marketing plan for your own business.

Create more business in 2012 by creating and building on new customer opportunities
Attract new customers by using e-business and key marketing principles
Enter new markets, using the appropriate strategy
Achieve your business targets by managing your sales and marketing efforts effectively

BOOK NOW
Dates: 8 workshops (Dates for 2012 to be confirmed shortly) and individual mentoring session
Venue: Griffith College, Dublin
Investment: You pay €1490(ISME Members), €1990 (Non Members). Funded by ISME Skillnet
Certification: Pending
To book or for further information contact Liz Carroll at liz@isme.ie or 01 6622755
The ISME Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills

Increase YOUR Sales - On-line Customer Service Training

Did YOU know that:
• During periods of economic uncertainty, customer experience is still a high priority for consumers, with 60% often or always paying more for a better experience*.
• Also, 81% of companies with strong capabilities and competencies for delivering customer experience excellence will significantly outperform their competition**?

This on-line programme is designed to help you develop the key skills needed to effectively handle all types of customer interactions and deliver quality customer service in any industry. If participants wish to gain FETAC Level 5 Certification they must successfully complete the related assessment.

Benefits

• Increased customer service and customer retention
• Improved company representation and image
• Complete the course at your own pace and when and where you want to
• Gain new certified customer service knowledge and customer service skills
• Higher self-confidence in handling customer complaints
• Improved proficiency in problem solving
• Higher motivation for staff and staff retention
• Increased job satisfaction.

You will learn:

1. The principles of customer service and how to maintain strong customer focus
2. The importance of customer contact skills
3. The importance of quality service, policy and practice
4. How to deal with difference
5. The basic principles of consumer legislation.

Enrol now by completing the form below, and proceding to PayPal for payment.

Fee: €250
ISME Skillnet Rate: €195.
Limited ISME Skillnet places. These will be offered on a first come first served basis.
For further information contact Liz Carroll at liz@isme.ie or 01 6622755




This programme is supported by ISME Skillnet. The Training Networks Programme is an initiative of Skillnets Ltd. and is funded from the National Training Fund through the Department of Education and Skills.

CERTIFICATE IN MANAGEMENT

Transform your company, increase your productivity by improving your key manager’s knowledge and skills.

After this course, participants will be able to:

• Build an effective team
• Use financial reporting for decision making
• Use tools and techniques to carry out projects effectively
• Use tools and techniques to manage their behaviour in order to effectively manage staff
• Use best practice to be more effective and efficient in a number of specialist areas

WHO SHOULD ATTEND?
In SMEs senior managers wear a number of functional hats but often only have training or experience in one specialist area. This programme is designed to assist them develop generalist management skills and specialist technical skills in the areas they have become responsible for.

CERTIFICATION
Participants who successfully complete the company improvement project and related report and presentation are eligible for certification to achieve HETAC Level 7 Special Purpose Award in Management Development from the Institute of Technology Sligo.

FEE: Participants pay per 2 day module and 1 day mentoring. Participants successfully completing all 7 modules and the associated project are awarded the certificate. Fee per 2 day module and 1 day mentoring is: €400

2012 DATES:
If you are interested in this programme please contact Liz Carroll at liz@isme.ie.

For further information on the Certificate in Management please download ISME Certificate of Management Brochure as pdf or contact the ISME Training at liz@isme.ie or 01 6622755.


The ISME Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.